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TERMS OF SERVICE

White Cliff Digital

1. Introduction

Welcome to White Cliff Digital. These Terms of Service govern the provision of website design, development, hosting, and related services by White Cliff Digital (“we,” “us,” “our”) to you (“the client,” “you,” “your”).

By engaging our services, you agree to be bound by these Terms of Service. Please read them carefully.

2. Services Provided

We provide website design, development, hosting, maintenance, and related digital services as outlined in your quotation or proposal. The scope of work, timeline, and pricing will be detailed in your individual quotation.

3. Quotations and Acceptance

a) All quotations are valid for 30 days from the date of issue.

b) Acceptance of a quotation constitutes acceptance of these Terms of Service.

c) Work will not commence until the quotation has been signed and the initial deposit has been received. Acceptance may be by signed quotation, email confirmation or payment of the deposit.

4. Pricing and Payment

a) One-Time Setup Fee: A one-time fee is charged for the design, development, and launch of your website. This fee is payable as outlined in your quotation.

b) Deposit: A 50% deposit is required before work begins. This deposit is non-refundable once work has commenced.

c) Balance: The remaining 50% balance is payable upon project completion and before the website is made live.

d) Monthly Subscription: A recurring monthly fee covers hosting, maintenance, security updates, and support. This fee is payable in advance on the 1st of each month.

e) Late Payments: Late payments may result in:

Suspend hosting and support services until payment is received;
Temporarily take the website offline where hosting is provided by us;
We reserve the right to charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

f) Payment Method: Payments must be made via bank transfer to the account details provided on your invoice.

5. Hosting, Domain, and Website Ownership

a) Unless otherwise agreed in writing, websites developed under our monthly subscription service remain hosted and managed by White Cliff Digital. During the subscription, we grant you a non-exclusive licence to use the website for your business. Where White Cliff Digital registers a domain name on the Client’s behalf, legal registrant details may remain in White Cliff Digital’s name until transfer.

b) Upon written request and provided that all outstanding invoices have been paid, we will transfer the website files and any domain name registered by us. A reasonable transfer administration fee may apply to cover the time required to prepare, export and transfer the website and associated services. Our current transfer fee is £1,500, where applicable.

c) If your monthly subscription is not paid by the due date:

We may suspend hosting services and temporarily disable public access to the website until outstanding payments have been received.
Unpaid fees will be pursued through legal channels

d) All content you provide (text, images, videos, logos) remains your intellectual property. Upon termination, we will provide a copy of this content upon request, subject to all outstanding fees being paid.

6. Client Responsibilities

a) White Cliff Digital retains ownership of all intellectual property created during the development process until all project fees have been paid in full.

b) Where the website is provided under a monthly subscription service, ownership of the website, source code and related assets remains with White Cliff Digital unless transferred under Section 5. During the subscription, the Client is granted a non-exclusive licence to use the website.

c) You are responsible for reviewing and approving the design and content before launch.

d) You agree to respond to our requests for feedback and approval within a reasonable timeframe. Approval of any design, content or functionality constitutes acceptance of that stage of the project. Subsequent changes may be treated as additional work.

7. Revisions and Scope Changes

a) Revisions: Your quotation includes a specified number of revision rounds. Any additional revisions beyond this may incur extra charges.

b) Scope Changes: Any work requested outside the agreed scope will be quoted separately and may extend the project timeline.

c) Scope Creep: We reserve the right to charge for additional work caused by changes to the original scope.

8. Intellectual Property

a) We retain ownership of all design, code, and intellectual property we create until full payment has been received.

b) Upon full payment, you own the rights to the final design and code, subject to these Terms of Service (see Section 5).

c) We reserve the right to showcase completed work in our portfolio unless the Client reasonably requests confidentiality before publication.

d) We do not claim ownership of any content (text, images, videos, logos) you provide to us.

e) You warrant that you have the right to use any content you provide and that it does not infringe on any third-party rights.

9. Warranties and Liability

a) We warrant that services will be performed with reasonable skill and care.

b) We do not guarantee that your website will achieve specific search engine rankings, traffic levels, or revenue outcomes.

c) We are not liable for:

Losses caused by events outside our reasonable control
Losses caused by your failure to provide accurate information
Losses caused by third-party services or software
Indirect or consequential losses
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot legally be excluded under the laws of England and Wales.

d) Our total aggregate liability arising out of or in connection with the Services shall not exceed the total fees paid by the Client under the relevant agreement during the preceding 12 months.

e) We do not guarantee compatibility with future browser updates, operating system changes or third-party software updates unless covered by an active maintenance agreement.

10. Termination

a) By You: You may cancel your monthly subscription at any time by providing 30 days’ written notice.

b) By Us: We may terminate services if:

You fail to pay fees on time
You breach these Terms of Service
You provide false or misleading information

c) Upon Termination:

We may suspend hosting immediately. Website files may be permanently deleted after 60 days following termination unless otherwise agreed.
Your domain name may be released or transferred (subject to Section 5)
Outstanding fees remain payable
You will be provided with a copy of your content (subject to fees being paid)

d) Project Abandonment

If the Client fails to provide requested content, approvals or feedback for a continuous period of 60 days, we may place the project on hold. Projects inactive for more than 90 days may be deemed abandoned. Payments already made are non-refundable, and additional charges may apply before work recommences.

11. Data Protection and Privacy

a) We process personal data in accordance with the UK GDPR and Data Protection Act 2018.

b) Our Privacy Policy sets out how we collect, use, and protect your personal data. This is available at [Link to Privacy Policy].

c) We are registered with the Information Commissioner’s Office (ICO) where required.

d)The Client is responsible for ensuring that any content they provide complies with applicable data protection, copyright and privacy laws.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update these Terms of Service at any time. We will notify you of significant changes by email or through your account. We may amend these Terms from time to time. Updated Terms will apply to new projects and future subscription periods. Material changes affecting existing agreements will be communicated in advance.

14. Entire Agreement

These Terms of Service, together with your quotation and any additional agreements, constitute the entire agreement between us and supersede all prior agreements.

15. Third-Party Services

Our Services may rely on third-party software, hosting providers, payment processors or other external services. We are not responsible for interruptions, failures, price changes or discontinuation of third-party services beyond our reasonable control. Third-party software, plugins, themes, frameworks and libraries remain subject to their respective licences and are not transferred to the Client except as permitted under those licences.

16. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet outages, cyber attacks, power failures or other events beyond reasonable control.

17. Warranty Period

We will correct any defects directly resulting from our work that are reported within 30 days of the website going live, at no additional cost. This warranty does not cover changes requested by the Client, third-party software updates, or issues caused by modifications made by anyone other than White Cliff Digital.